These are answers to some of the questions we are asked most frequently. If you don’t find your answer here, please contact us.
DO YOU TAKE INSURANCE?
Hancock Home Medical Equipment will not process insurance claims for items purchased through our online store. If you believe the item you’ve purchased may be covered by your insurance, you may file the claim yourself by following your health insurer’s procedures.
Some items purchased through our brick-and-mortar location may be covered by insurance. Check with your insurance provider or contact us by phone or email for details.
- Diabetic shoes
- Ostomy supplies
- Orthopedic bracing
- Ambulatory devices
- CPAP and supplies
- Mastectomy bras and prosthetics
DO YOU RENT MEDICAL EQUIPMENT?
We do rent select medical equipment, but at our brick-and-mortar location, not online. See our Rental Equipment page for details, or call (317) 477-6463.
HOW DO I KNOW WHAT SIZE I NEED?
Sizing information can be found in the “Additional Information” field—located at the bottom of each product page. If you need more assistance, our staff [Link: Contact] are happy to help.
All staff are trained and available to measure our in-store customers for orthopedic bracing and compression stockings.
DO YOU ACCEPT RETURNS?
All sales are final. We do not accept returns or give refunds due to Public Health and Safety policy.
ARE YOU ACCREDITED?
Hancock Home Medical Equipment is accredited by ACHC (Accreditation Commission for Healthcare). On-site accreditation surveys are conducted every three years by ACHC Surveyors who possess industry-specific experience. They follow a comprehensive review process that looks at organizational structure, policies and procedures, and compliance with state and federal laws.